Welcome to the LockBx Limited website. By browsing or using this website, you agree to comply with and be bound by the following Terms of Use, which, together with our Privacy Policy, Terms and Conditions, and Customer Redress Mechanism, govern LockBx Limited's relationship with you in relation to this website. If you disagree with any part of these Terms of Use, please do not use this website.

1. Who We Are

"LockBx Limited", "us" or "we" refers to the owner of this website, a company registered in Kenya with its registered office in Nairobi, Kenya. "You" refers to the user or visitor of this website. LockBx Limited is licensed and regulated by the Central Bank of Kenya (CBK) as a Non-Deposit-Taking Credit Provider / Digital Credit Provider under the Central Bank of Kenya (Digital Credit Providers) Regulations, 2022. CBK Licence No.: CBK/DCP/2024/68. LockBx does not accept deposits or savings from the public.

2. Use of This Website

Use of this website is subject to these Terms of Use, our Privacy Policy, and, where you apply for or use a LockBx product, our Terms and Conditions.
The content of the pages of this website is for your general information and use only, and is subject to change without notice.
Neither we nor any third party provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors, and we exclude liability for such inaccuracies to the fullest extent permitted by law.
Your use of any information or material on this website is at your own risk. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
Any rates, fees, or product terms shown on this website are indicative and for general information only; the applicable Total Cost of Credit and Annual Percentage Rate (APR) for a specific loan will be disclosed to you in a Key Facts Document and the applicable Terms and Conditions before you take up a product.

3. Cookies

4. Intellectual Property

This website contains material owned by or licensed to us, including but not limited to its design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice forming part of these Terms of Use.
All trademarks reproduced on this website which are not our property, or licensed to us, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.

5. Links to Other Websites

From time to time, this website may include links to other websites for your convenience and to provide further information. These links do not signify that we endorse the linked website(s), and we have no responsibility for the content of any linked website.

6. Data Protection and Marketing

Any personal data you submit through this website (for example, via a contact or loan-application form) is processed in accordance with our Privacy Policy and the Data Protection Act, 2019.
Where you consent to receive marketing communications from us, you may opt out at any time, free of charge, by emailing info@lockbx.io, replying "STOP" to an SMS, or contacting our Call Centre.

7. Complaints and Feedback

8. Governing Law

Your use of this website, and any dispute arising out of such use, is subject to the laws of Kenya. Disputes that cannot be resolved informally shall be handled in accordance with the dispute resolution provisions of our Terms and Conditions.

9. Contact Us

Address: Sifa Towers, 6th Floor, 6A Lenana Road, Kilimani, P.O Box 25590-00603, Nairobi, Kenya
Phone: +254 709 320 100
WhatsApp: +254 719 658 223
Email: info@lockbx.io or hello@lockbx.io